Intake · Mass Tort Glossary
Also known as: qualification script, intake questionnaire, call script
A structured set of questions and prompts used by intake staff or call center agents to qualify mass tort claimants during initial contact, capturing exposure history, product use, diagnosis dates, and jurisdiction-relevant details needed to determine case eligibility. The script is typically tailored to the specific tort's qualifying criteria—such as minimum usage duration, confirmed injury type, or statute of limitations windows—and is updated as litigation parameters evolve. A well-designed intake script balances legal qualification requirements with a conversational tone to reduce call abandonment and improve signed retainer rates.
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